Claims made easy
Choose your claim type
Select an option
Claim support for group members
As a Johnson group member you also have access to additional claims support services. To speak to one of our group member specialists please select a region below, or make a claim online through our Members Only website (select policies and plans only).
- Alberta
- British Columbia
- Manitoba
- Newfoundland
- New Brunswick
- Nova Scotia
- Ontario
- Prince Edward Island
Have questions? We’re here to answer them
Unfortunately, Claims Point is no longer available. You will continue to receive support from your adjuster by phone and email, and you can share any required documentation with them securely via email. If you have questions on any current or previous claims, please contact your adjuster.
We can guide you through your coverage and answer any questions you have about making a claim.
Johnson home and auto insurance customers can call our Service team at 1.844.896.6977.
There are some instances where your home or auto premiums might increase after making a claim, however, every situation is different. Our Service team can help you understand the possible impact of making a claim, just call 1.844.896.6977.
This is a very personal decision, and you'll want to make this decision on a case-by-case basis.
Here are some factors you may want to consider before making a claim:
- If the cost of the repair or replacement is not much more than your deductible, it may not make sense to make a claim. (The deductible is the amount you must pay before a claim is paid.)
- If you get a "claims-free" discount, what is the cost of losing the discount, versus the cost of repair or replacement?
- For auto incidents, you are legally required to report any damage, accident or loss to your insurer.
If you’re unsure, you can always call our Service team at 1.844.896.6977.
Our claims service is available 24/7.
You can call 1.800.804.0087 to speak to a representative.
To make a MEDOC® Travel Insurance claim please visit our dedicated Claims page to find the right contact number for your region.
A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.
We want you to know that we’re still here to support you!
Read more about our COVID-19 relief efforts and get answers to your most common questions through our COVID-19 page.
Group benefits claims
You can submit and track online group benefits claims through our My Insurance portal.
Claim support for group members
As a Johnson group member you also have access to additional claims support services. To speak to one of our group member specialists please select a region below, or make a claim online through our Members Only website (select policies and plans only).
- Alberta
- British Columbia
- Manitoba
- Newfoundland
- New Brunswick
- Nova Scotia
- Ontario
- Prince Edward Island
Have questions? We’re here to answer them
Unfortunately, Claims Point is no longer available. You will continue to receive support from your adjuster by phone and email, and you can share any required documentation with them securely via email. If you have questions on any current or previous claims, please contact your adjuster.
We can guide you through your coverage and answer any questions you have about making a claim.
Johnson home and auto insurance customers can call our Service team at 1.844.896.6977.
There are some instances where your home or auto premiums might increase after making a claim, however, every situation is different. Our Service team can help you understand the possible impact of making a claim, just call 1.844.896.6977.
This is a very personal decision, and you'll want to make this decision on a case-by-case basis.
Here are some factors you may want to consider before making a claim:
- If the cost of the repair or replacement is not much more than your deductible, it may not make sense to make a claim. (The deductible is the amount you must pay before a claim is paid.)
- If you get a "claims-free" discount, what is the cost of losing the discount, versus the cost of repair or replacement?
- For auto incidents, you are legally required to report any damage, accident or loss to your insurer.
If you’re unsure, you can always call our Service team at 1.844.896.6977.
Our claims service is available 24/7.
You can call 1.800.804.0087 to speak to a representative.
To make a MEDOC® Travel Insurance claim please visit our dedicated Claims page to find the right contact number for your region.
A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.
We want you to know that we’re still here to support you!
Read more about our COVID-19 relief efforts and get answers to your most common questions through our COVID-19 page.
Home claims process
Make a claim
We’re here to guide you through the process of making a claim from start to finish.
Contact us
Please contact us at the number below to make a new claim or follow up on an existing claim.
What to provide
When you submit your claim online we’ll need the following details from you:
What happened
- Details about the incident
- Police report information (if applicable)
Property information
- Address & property details
- Damage or loss information
Things to remember
- Do not dispose of any damaged goods
- Take pictures of damage if you can
Assessing your claim
While we assess your claim, we’ll do our best to get you back to normal. We can help you find a reliable vendor for repairs or replacement items, and if your policy allows, we’ll cover you for a hotel while repairs are underway.
Closure
After your claim has been assessed and finalized we’ll issue a cheque. We’ll notify you and your broker (if applicable) when we are about to close your file.
MEDOC® Travel claims process
Submit a MEDOC® Travel Insurance claim at any time by calling the applicable number below. Our friendly and professional representatives are available 24 hours a day, 7 days a week.
In case of a medical emergency, please call the MEDOC® Claims Assistance Centre number found on your policy documents before you seek treatment; not doing so may affect your coverage. Our multi-lingual representatives can help you anywhere in the world and direct you to the nearest medical provider.
MEDOC® Members
(excluding Quarter Century Club)
Canada/USA
1.800.709.3420
Mexico
00.1.800.514.7983 (toll free)
Worldwide
00.1.800.014.4444 (toll free)
819.566.1002 (collect call)
Quarter Century Club MEDOC® Members
(Assistance Voyage)
Canada/USA
1.866.871.2273 (toll free)
Mexico
001.800.062.2750 (toll free)
Worldwide
+1.514.285.8193 (collect call)
Claim support for group members
As a Johnson group member you also have access to additional claims support services. To speak to one of our group member specialists please select a region below, or make a claim online through our Members Only website (select policies and plans only).
- Alberta
- British Columbia
- Manitoba
- Newfoundland
- New Brunswick
- Nova Scotia
- Ontario
- Prince Edward Island
Have questions? We’re here to answer them
Unfortunately, Claims Point is no longer available. You will continue to receive support from your adjuster by phone and email, and you can share any required documentation with them securely via email. If you have questions on any current or previous claims, please contact your adjuster.
We can guide you through your coverage and answer any questions you have about making a claim.
Johnson home and auto insurance customers can call our Service team at 1.844.896.6977.
There are some instances where your home or auto premiums might increase after making a claim, however, every situation is different. Our Service team can help you understand the possible impact of making a claim, just call 1.844.896.6977.
This is a very personal decision, and you'll want to make this decision on a case-by-case basis.
Here are some factors you may want to consider before making a claim:
- If the cost of the repair or replacement is not much more than your deductible, it may not make sense to make a claim. (The deductible is the amount you must pay before a claim is paid.)
- If you get a "claims-free" discount, what is the cost of losing the discount, versus the cost of repair or replacement?
- For auto incidents, you are legally required to report any damage, accident or loss to your insurer.
If you’re unsure, you can always call our Service team at 1.844.896.6977.
Our claims service is available 24/7.
You can call 1.800.804.0087 to speak to a representative.
To make a MEDOC® Travel Insurance claim please visit our dedicated Claims page to find the right contact number for your region.
A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.
We want you to know that we’re still here to support you!
Read more about our COVID-19 relief efforts and get answers to your most common questions through our COVID-19 page.