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Claim support for group members
As a Johnson group member you also have access to additional claims support services. To speak to one of our group member specialists please select a region below, or make a claim online through our Members Only website (select policies and plans only).
Have questions? We’re here to answer them
Unfortunately, Claims Point is no longer available. You will continue to receive support from your adjuster by phone and email, and you can share any required documentation with them securely via email. If you have questions on any current or previous claims, please contact your adjuster.
We can guide you through your coverage and answer any questions you have about making a claim.
Johnson home and auto insurance customers can call our Service team at 1.844.896.6977.
There are some instances where your home or auto premiums might increase after making a claim, however, every situation is different. Our Service team can help you understand the possible impact of making a claim, just call 1.844.896.6977.
This is a very personal decision, and you'll want to make this decision on a case-by-case basis.
Here are some factors you may want to consider before making a claim:
- If the cost of the repair or replacement is not much more than your deductible, it may not make sense to make a claim. (The deductible is the amount you must pay before a claim is paid.)
- If you get a "claims-free" discount, what is the cost of losing the discount, versus the cost of repair or replacement?
- For auto incidents, you are legally required to report any damage, accident or loss to your insurer.
If you’re unsure, you can always call our Service team at 1.844.896.6977.
Our claims service is available 24/7.
You can call 1.800.804.0087 to speak to a representative.
To make a MEDOC® Travel Insurance claim please visit our dedicated Claims page to find the right contact number for your region.
A claims adjuster is a representative of the insurance company. An adjuster coordinates an appraisal, gathers the facts and reports the details of a claim to the insurer. The adjuster recommends whether a claim is covered under the policy. They also negotiate with the policyholder on behalf of the insurance company.
We want you to know that we’re still here to support you!
Read more about our COVID-19 relief efforts and get answers to your most common questions through our COVID-19 page.
