Due to extreme weather events, we're experiencing high call volumes. To avoid long wait times, kindly use our app or Client Centre to start your claim online. If you have submitted a claim, we will contact you shortly.

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What information should I gather in the event of a car accident / claim?

Once everyone is safe, you'll need to write down some basic information:

Driver information:

  • Names
  • Driver's licence numbers
  • Address and phone number for other driver(s)

Vehicle information:

  • Car license plate number(s), including year and province
  • Make, model, year of all vehicles
  • Vehicle owner(s)' name and address

Insurance information:

  • Other owner/driver's insurance company, policy number and Service Specialist

Accident information:

  • Time
  • Location
  • Your speed
  • Other driver(s)' speed(s)
  • Weather conditions
  • Road conditions
  • Number of passengers in each vehicle
  • Damage to vehicles

Submit your claim by calling 1.800.804.0087 to speak to a representative. Our claims service is available 24/7, every day of the year.

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