Customer Help & Support

While some factors that determine your insurance rate are influenced by your personal circumstances, such as claims history and driving record, insurance premiums are often impacted by external factors as well.

Home Insurance:

Outside of the size and value of your home, inflation is a factor that can affect your insurance rates. Why? Inflation can increase the cost of home repairs both in terms of materials and labour.

Car Insurance:

Aside from the personal factors that determine your car insurance premiums (driving history, claims history, vehicle type, etc.) there are other factors that go into calculating your insurance rate that are beyond your control (e.g. where you live as auto insurance rates are usually higher in urban areas where accidents and car theft are more frequent etc). In addition to these personal factors, there are other factors that may influence your premium such as distracted driving. Studies show drivers who drive while distracted have more accidents then those that are not distracted. This can impact the amount you will pay, or if your insurer will even want to insure you. As well, car insurance rates are often influenced by regional factors such as local trends in traffic and congestion, or the rising costs of repairs and medical expenses.