Customer Help & Support

Are you are planning a trip to Cuba? Do you know that you have to provide proof of health insurance in order to enter the country? Don’t worry! As MEDOC customers, you already have the proof that is required. The following forms of proof are accepted:

• Your insurance policy booklet
• Confirmation of Coverage letter
• Claims card with Assistance Company contact information (wallet card)

Those who cannot provide this proof are required to purchase travel health insurance coverage from a Cuban insurance company for the duration of their trip.

For Canadian nationals; while your Provincial Health card is also accepted as proof of health coverage, your provincial healthcare coverage will only cover a portion of your medical costs incurred.  As well, you are expected to pay all medical expenses up front, as Cuban authorities will not allow anyone to leave the country with outstanding medical bills.

We recommend that travelers with MEDOC travel insurance carry their wallet card with them at all times and call the claims hotline immediately should you require treatment. This will allow our Claims provider to arrange and monitor treatment and arrange direct payments where possible.

For further information about Cuba’s entrance requirements please refer to government of Canada website.