Travel with MEDOC®
Learn more about how COVID-19 can impact your travel insurance coverage below.
Insurance that’s ready when you are
MEDOC® and me
We make travelling simple with one annual insurance plan: MEDOC®Travel Insurance. So even for those last-minute getaways, you’ll already have one thing packed and ready to go.
Why travel insurance is worth it
The more you invest in a trip, the more important insurance becomes. With MEDOC® Travel Insurance, you have peace of mind if your trip takes a little detour. Consider it a safety blanket, knowing that you have someone with experience looking after you, even in situations you may not have planned for. So, in the event of flight delays or lost baggage—it’s nice to know that you’re in good hands, especially abroad.
Flexibility when you need it
Need to make updates to your travel insurance? You can downgrade your plan or change your supplemental trip dates at your convenience with our online form.
You'll also get
Baggage Protection
This benefit covers loss, theft or damage to your baggage; or reimbursement for necessities you need to buy if your baggage is delayed.
Extended Travel
Staying longer? We offer a Supplemental Plan for extended travel outside of Canada. This gives you coverage for a single, longer trip outside of Canada; on top of other shorter trips you take during the policy year.
Family Coverage
We offer an additional coverage option for your eligible dependent children, even when they’re travelling on their own.
Emergency assistance when you need it
Whether you have an emergency or just some questions, the multi-lingual MEDOC® Claims Assistance Centre is available to you 24/7. They’ll be ready to direct you to the nearest medical provider or assist with your claim.
In the event of an emergency, check your ID card, policy booklet or our claims page to find the right number, and contact the MEDOC® Claims Assistance Centre immediately.
Travel insurance that really soars
If your group is a Johnson sponsored group, there’s one more great benefit—flexible, affordable travel insurance.
MEDOC® Travel Insurance is available to members of our sponsored affinity groups at a special member rate. Find out if you’re a Johnson group member & get insured today!
Have questions? We’re here to answer them
Coverage can be purchased regardless of health status. Our policy provides coverage for pre-existing medical conditions as long as the stability requirement, where applicable, is met prior to booking your trip for trip cancellation, or prior to your date of departure for emergency medical coverage and trip interruption and delay. In most cases, MEDOC® Travel Insurance requires 90 days of stability for pre-existing medical conditions. For additional information about the stability requirement specific to your policy, please speak to one of our agents.
Stable means any medical condition or related condition (including any heart condition and/or lung condition), other than a minor ailment, for which all of the following statements are true:
- there has been no new diagnosis, new treatment or new prescribed medication;
- there has been no change in treatment or change in prescribed medication (including the amount of medication to be taken, how often it is to be taken, the type of medication or changes in treatment frequency or type); Exception: i) the routine adjustment of Coumadin or Warfarin, insulin or oral medications to control diabetes, (as long as it is not newly prescribed or stopped); or ii) a change from a brand name medication to a generic brand medication (provided the dosage is not modified);
- there has been no new symptom, more frequent symptom or more severe symptom experienced;
- there has been no test result showing a deterioration;
- there has been no hospitalization or referral to a specialist (made or recommended) and there is no further investigation for which results are pending.
With MEDOC®, you don’t have to worry about not qualifying for coverage because you’ve reached a certain age . If you are concerned about your coverage in relation to your age, do not hesitate to contact us by phone at 1.866.606.3362 or by email at [email protected]
Yes, you can extend your coverage after the date of departure from your province of residence. You must contact us prior to your coverage lapsing and one of our agents will be able to assist you. Please note that there may be a premium adjustment. In case you have already experienced a claim during your trip or believe you have reason to submit a claim, please allow at least 3 business days prior to your coverage lapsing, as your file will need to be reviewed and approval received, prior to an extension request being granted.3
Base plan means your annual multi-trip coverage. It provides coverage for an unlimited number of trips outside your province or territory of residence, as long as each individual trip does not exceed the allowed number of consecutive days outside Canada or your province of residence as indicated in your policy. You do not need to advise us of exact trip dates, however proof of departure from your province or territory of residence is required should a claim occur.
The supplemental plan includes the base plan, but also provides coverage for a longer, single trip outside of Canada or your province of residence, that is not permitted under the base plan. You are required to provide a departure and a return date for your trip, and coverage is only available up to the maximum number of days allowed under your province or territory's health insurance plan.
We want you to know that we’re still here to support you!
Read more about our COVID-19 relief efforts and get answers to your most common questions through our COVID-19 page.
